Returns & Exchanges

Due to the perishable nature of our artisanal pastries and savory treats, we are unable to accept physical returns once items have shipped. If your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check the contents of your Bake at Home package to ensure all items are present and have maintained their frozen state.

• 2.
  Document Issues

  If you notice damage to the packaging or product quality concerns, take clear photographs of the items and the shipping label as evidence for our support team.

• 3.
  Contact Support

  Submit a request through our Contact Us page or email our guest services team with your order number and the photos of your shipment within one day of receipt.

• 4.
  Resolution Review

  Our team will review your claim and, if eligible, issue a replacement shipment or a refund to your original payment method to ensure you have the best Porto's experience.